This Buying Policy outlines the terms and conditions for purchasing digital or physical products through this platform in compliance with Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).
1. Eligibility to Purchase
Purchases can be made by individuals who are:
- At least 18 years of age, or have obtained the consent of a parent or guardian;
- Using a valid payment method;
- Providing accurate and complete billing and contact details.
2. Product Availability
All products offered are subject to availability. In cases where a product becomes unavailable after purchase, the customer will be contacted and offered a suitable alternative, refund, or store credit.
3. Pricing and Taxes
Prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST), unless stated otherwise. Prices may change without prior notice, but confirmed orders will not be affected.
4. Order Confirmation
An order is considered confirmed once full payment is received and a confirmation email or message is issued. The platform reserves the right to cancel or refuse an order for reasons including suspected fraud, payment issues, or policy violations.
5. Payment Methods
Accepted payment methods may include credit/debit cards, digital wallets, bank transfers, or other secure payment services. All transactions are processed using secure encryption technologies.
6. Delivery
- Digital products are typically delivered instantly or within a specified timeframe via email or user account access.
- Physical products are shipped using standard or express delivery options. Estimated delivery times will be provided during checkout.
Delays caused by third-party couriers or circumstances beyond control (e.g., natural disasters) are not the responsibility of the platform.
7. Refunds and Returns
Purchases are covered under Australian Consumer Law. Customers are entitled to a replacement, repair, or refund if a product is faulty, not as described, or does not perform as advertised. Change-of-mind returns may not be accepted unless stated otherwise.
8. Fraud Prevention
Orders may be subject to verification checks. If fraudulent or suspicious activity is detected, the order may be cancelled and reported to relevant authorities.
9. Customer Support
For any issues related to orders, delivery, or product information, customers can contact support via the provided contact details on the website. Support will respond within a reasonable timeframe and in accordance with Australian consumer rights.